Cardina
About Cardina
Cardina is an innovative support platform designed for customer service teams. By enabling real-time co-browsing and interaction, agents can visually guide customers through complex processes. This unique feature enhances communication and significantly reduces resolution times, ultimately improving customer satisfaction and loyalty.
Cardina offers flexible pricing plans tailored for various business needs. Users can choose from basic to advanced tiers, providing significant value through additional features like session recording and enhanced support capabilities. Upgrading plans unlocks powerful tools to enhance customer interactions and drive satisfaction.
Cardina's user interface is designed for optimal ease of use, ensuring a seamless experience for both agents and customers. Its intuitive layout simplifies navigation, making co-browsing and support straightforward. Unique features enhance user engagement, making Cardina a preferred choice in customer service solutions.
How Cardina works
Users begin with Cardina by signing up for an account, allowing them to access its range of customer support tools. Once onboarded, agents can initiate co-browsing sessions with customers through a quick call, enabling real-time interaction. Agents can draw on screens, guide customers, and resolve issues effectively, all within an intuitive platform that prioritizes user experience.
Key Features for Cardina
Real-Time Co-Browsing
Cardina's real-time co-browsing feature allows agents to see customers' screens live, enhancing the support experience. This unique capability enhances communication, resulting in quicker issue resolution and higher customer satisfaction, making Cardina invaluable for effective customer support.
Session Recording
Cardina includes a session recording feature that enables teams to review past interactions. This tool helps improve agent training and enhances service quality. Users benefit from continuous learning and the ability to address recurring customer issues efficiently, ensuring better support outcomes.
Flexible Agent Control
Cardina empowers agents with unique control capabilities, allowing them to navigate customer screens with permission. This feature simplifies the problem-solving process, enabling agents to address complex issues swiftly, thus improving service efficiency and boosting overall customer experience.
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