Solidroad
About Solidroad
Solidroad is an innovative platform designed for customer-facing teams, leveraging AI to enhance training and performance. It offers live call scoring, realistic simulations, and real-time feedback, enabling sales reps to improve their skills rapidly. Solidroad effectively addresses training challenges, ensuring improved performance and efficiency for users.
Solidroad features three pricing tiers: Starter at $199/month for up to 10 users, Growth at $499/month for up to 50 users, and a customizable Enterprise plan for 50+ users. Each tier offers increasing features like advanced analytics and dedicated support, empowering teams to maximize their training efficiency.
Solidroad's user interface is designed for seamless navigation, featuring intuitive layouts that enhance the browsing experience. Users can easily access tools for live call scoring and simulations. The platform's user-friendly features ensure that customer-facing teams can maximize their training and improve performance effortlessly.
How Solidroad works
Users interact with Solidroad by initially onboarding their teams through its simple registration process. The main features include live call scoring, where conversations are uploaded for evaluation, and realistic simulations that allow representatives to practice various scenarios. The platform provides real-time feedback, facilitating continuous improvement and efficiency in training.
Key Features for Solidroad
Live Call Scoring
Solidroad's Live Call Scoring feature allows users to upload real conversations and receive instant scores. This unique capability provides actionable insights and feedback to help customer-facing teams continuously improve their performance. By leveraging this feature, users can focus their training efforts effectively.
Realistic Simulations
The Realistic Simulations feature of Solidroad enables teams to practice conversations across various channels, including video, voice, chat, and email. This innovative aspect ensures that representatives can prepare for real-world scenarios, enhancing their confidence and skills before engaging with actual customers.
Custom Scorecards
Solidroad offers Custom Scorecards that deliver tailored feedback to each representative based on their performance metrics. This feature ensures a personalized coaching experience, allowing managers to track progress and areas for improvement, ultimately driving better results and performance in customer interactions.
