Twig
About Twig
Twig is an AI assistant designed to transform customer experience by providing instant support solutions. Targeted at businesses seeking to enhance their customer service, Twig offers unique capabilities like API integration, session memory, and accurate, sourced answers, effectively addressing customer inquiries 24/7.
Twig offers straightforward pricing plans, including an Enterprise tier at $500/month, and custom options. Each plan ensures unlimited user seats and support agents, providing immense value for businesses that wish to enhance their customer support capabilities with no hidden costs.
Twig features a user-friendly interface optimized for seamless interactions, making customer support management efficient. Its layout enables easy access to tools, analytics, and knowledge bases. This unique organization ensures users can navigate effortlessly, enhancing the overall experience with Twig’s robust functionalities.
How Twig works
Users start with simple onboarding to set up Twig for their specific customer support needs. After connecting their data sources, they easily navigate through the intuitive interface to access AI-driven insights, templates, and real-time assistance. Twig streamlines operations by enabling support teams to enhance interactions and resolve customer inquiries effectively.
Key Features for Twig
Instant AI Responses
Twig's instant AI responses provide users with immediate answers to queries, enhancing service delivery. By integrating with existing platforms, Twig ensures efficient communication, allowing support agents to add valuable context when needed, significantly reducing response times and improving overall customer satisfaction.
Seamless API Integration
Twig's seamless API integration empowers businesses to fetch user-specific data and execute actions through chat. This unique capability streamlines interactions between customers and support teams, ensuring precise, real-time solutions that bolster productivity and enhance the support experience for all users.
Customizable AI Profiles
Twig allows businesses to customize AI profiles to match their tone and style, enhancing brand consistency. By enabling tailored responses, Twig ensures that interactions feel personal and relevant, which significantly improves customer engagement and satisfaction during support scenarios.
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