Desku
About Desku
Desku is a revolutionary AI-powered customer support platform tailored for E-commerce and SaaS businesses. It enhances user experiences through automated support and real-time communication. By integrating advanced AI chatbots, Desku streamlines customer interactions, allowing teams to focus on complex issues while elevating overall business growth.
Desku offers a Free Forever plan, along with a $19/month option, making AI customer support accessible for businesses of all sizes. Each plan delivers robust features designed to enhance customer engagement and optimize support processes. Upgrading provides access to advanced tools that drive efficiency and satisfaction.
Desku features a clean, intuitive user interface that enhances the overall browsing experience. The platform is designed for easy navigation with seamless integration of tools like live chat and knowledge bases, empowering users to quickly access vital information and improve customer interactions within a user-friendly atmosphere.
How Desku works
Users begin their journey with Desku through a simple onboarding process that quickly familiarizes them with the platform’s features. Once onboarded, users can easily navigate through options such as automated ticket management and AI chatbots. Desku integrates seamlessly with existing systems, optimizing customer support and boosting team productivity.
Key Features for Desku
AI Chatbot Builder
Desku features a no-code AI Chatbot Builder that allows users to create interactive chatbots effortlessly. This unique tool empowers businesses to automate customer interactions, ensuring 24/7 support availability while enhancing engagement and providing immediate responses to customer inquiries, driving overall satisfaction.
Omnichannel Communication
Desku’s Omnichannel Communication feature unifies customer interactions across various platforms. This functionality allows businesses to engage seamlessly with customers, whether through live chat or email, ensuring a consistent and connected experience that fosters loyalty and increases customer satisfaction, making Desku a powerful solution.
Automated Ticket Management
The Automated Ticket Management system in Desku efficiently organizes and sorts customer inquiries. By tagging tickets by intent, the platform ensures that urgent matters are escalated appropriately and resolved promptly. This unique feature maximizes team productivity and enhances the overall customer support experience.
