Sobel

About Sobel

Sobel is a customer support platform that empowers early-stage startups to enhance user experiences. It features an embedded Messenger for real-time communication, a comprehensive knowledge base for self-service, and a shared inbox for prioritizing support tasks. Sobel facilitates efficient, seamless interactions, helping teams deliver exceptional support.

Sobel offers a straightforward pricing plan with four seats included in the free tier. Additional seats are available for $10 each. Users who join the waitlist receive early access notifications and special discount codes, emphasizing affordability and value while allowing small teams to excel in customer support.

Sobel's user interface is designed for optimal engagement, featuring an intuitive layout that ensures seamless navigation. The platform focuses on user-friendliness, incorporating unique features like integrated Messenger and a well-structured knowledge base. Sobel creates a streamlined browsing experience, enhancing overall user satisfaction and operational efficiency.

How Sobel works

Users begin by signing up for Sobel's waitlist and gain access upon launch. Upon onboarding, users can easily navigate the embedded Messenger, facilitating direct communication with support teams. The platform allows users to browse a comprehensive knowledge base for self-service answers, while the shared inbox manages conversations efficiently. This structure simplifies customer support interactions, ensuring timely responses and improved user satisfaction.

Key Features for Sobel

Embedded Messenger

The embedded Messenger feature of Sobel allows seamless communication within your product. This unique functionality enables users to chat with support teams without leaving the application, fostering better engagement and efficient problem-solving, ultimately enhancing customer experiences and satisfaction.

Knowledge Base

Sobel's knowledge base offers a valuable resource for customers to access frequently asked questions and information about the product. This feature not only reduces the number of support inquiries but also empowers users to find answers quickly, improving customer satisfaction and streamlining support efforts.

Shared Inbox

The shared inbox feature in Sobel enables support teams to prioritize and assign conversations effectively. This organized approach ensures that no user inquiry goes unanswered, facilitating prompt responses and fostering a collaborative environment within the team to enhance overall customer support quality.