AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to automate and streamline tenant maintenance requests 24/7 through WhatsApp. It acts as your first point of contact, handling the entire triage process to save landlords and letting agents countless hours. The platform is built for the mobile-first world, meeting tenants on the messaging app they already use daily, eliminating the need for disruptive phone calls or complicated new apps. For property managers, it provides calm control by automatically logging every interaction, assessing issue severity, and generating clear, compliance-ready reports. Its core value proposition is transforming a traditionally chaotic, time-consuming, and compliance-heavy aspect of property management into a seamless, automated, and fully documented workflow. AskLettie is specifically engineered for UK landlords and agencies who need to save time, improve tenant satisfaction, and build a robust, audit-proof record to meet regulations like the upcoming Renters' Right Act and Awaab's Law.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie operates entirely on WhatsApp, providing instant, 24/7 support to tenants without requiring them to download a new app. The AI intelligently converses with tenants, asks clarifying questions, analyses photos, and assesses the severity of maintenance issues. This immediate response cuts out the frustrating delay for tenants and the out-of-hours hassle for landlords, automatically sorting urgent repairs from simple queries.

Visual AI Analysis

This feature allows tenants to send photos of their maintenance issues directly through WhatsApp. Lettie's AI doesn't just receive the image; it actively analyses it to visually identify faults, assess damage, and determine urgency. This cuts through the guesswork and endless back-and-forth messages, providing a precise, expert-grade assessment of the problem from the very first report.

Automatic Compliance Audit Trail

Every single interaction is automatically logged into an un-editable, time-stamped record. This includes tenant messages, AI replies, identified issues, and actions taken. This builds a perfect, centralised evidence locker for compliance, creating ready-to-export legal reports with one click and proving due diligence for regulations like Awaab's Law by demonstrating prompt action.

Manuals-On-Demand & Live Data Access

Lettie is powered by an AI trained on thousands of real maintenance cases and has instant access to a vast library of appliance and boiler manuals. It can provide tenants with specific self-help guidance for their exact make and model. Furthermore, with live internet access, it can check real-time data, such as local weather or service outages, to provide context-aware and accurate responses.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords managing their own portfolios can use AskLettie to reclaim their evenings and weekends. It acts as their always-on virtual assistant, handling initial tenant queries, triaging repair issues, and creating an automatic paper trail. This is crucial for staying compliant with new legislation without spending hours on administrative logging and tenant communication.

For Letting Agencies

Property management agencies can scale their operations efficiently with AskLettie. It provides a consistent, professional first-line support service across all managed properties, ensuring no tenant request is missed. The automated logging and reporting streamline internal workflows, reduce call volume to staff, and provide clear audit trails for client reporting and regulatory compliance.

Ensuring Awaab's Law Compliance

With Awaab's Law requiring landlords to act on hazardous issues within strict timeframes, AskLettie is a critical tool. It automatically categorises issues based on severity from the first message, immediately flagging potential hazards. The un-editable audit trail provides documented proof of the time the issue was reported and the action initiated, forming a robust defence.

Resolving Simple Tenant Queries Instantly

Many tenant requests are simple "how-to" questions about appliances or minor issues. Lettie resolves these instantly by accessing appliance manuals and providing step-by-step guidance via WhatsApp. This empowers tenants to self-solve, dramatically reducing the number of issues that escalate to a contractor call-out, saving time and money for the landlord.

Frequently Asked Questions

How do my tenants start using AskLettie?

The process is seamless and requires no app downloads from your tenants. After you sign up and add your property details, you simply invite your tenants via a WhatsApp link. They click the link to open a chat with Lettie in their existing WhatsApp app. From there, they can immediately start reporting issues and getting help 24/7.

Is my data and my tenants' data secure?

Yes, data security and privacy are paramount. Your contact number is never used for marketing. All communications and data are handled securely within the platform. The system is designed to create a private, compliant audit trail for your property management, ensuring all sensitive information and evidence documents are stored centrally and securely.

Can AskLettie handle emergency repair situations?

Absolutely. A key function of the AI triage is to assess severity. If a tenant reports a critical issue like a major leak, gas smell, or total power loss, AskLettie will immediately recognise it as high-priority. It will alert the tenant to take any necessary immediate safety steps and instantly notify you, the landlord/agent, through the dashboard so you can take urgent action.

What if the AI cannot resolve a tenant's question?

Lettie is designed to be an expert triage system, not a replacement for human judgment. If a query is too complex, the issue requires a contractor, or the tenant requests human contact, Lettie will seamlessly escalate the full conversation log and its assessment to your web dashboard. You remain in full control to review the details and take over the conversation or arrange a repair.

Pricing of AskLettie

AskLettie offers simple, transparent pricing with two main plans, both including 24/7 AI triage, dashboard access, and full issue logging. Discounts are available for annual payments.

Starter Plan: Priced at £10 per month (or £5/month when paid yearly). This plan supports landlords with up to 2 properties and up to 3 tenants per property. It includes AI Triage via WhatsApp, the web dashboard, issue log, and automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when paid yearly). This plan is suited for larger portfolios or letting agencies, offering scaled capabilities for more properties and tenants. All core features are included. New users can get 50% off their first three months with the coupon code FIRST3.