EdgeTier
About EdgeTier
EdgeTier is designed to enhance customer experience for contact centers by providing real-time insights from customer conversations. Its unique feature, EdgeTier Sonar, continuously monitors interactions, alerting teams to emerging issues before they escalate. This platform empowers agents with actionable data, improving service quality and customer satisfaction.
EdgeTier offers flexible pricing plans tailored to different business needs, with tiered subscription options that allow companies to choose according to their team size and requirements. Upgrading unlocks advanced features such as enhanced analytics and greater automation capabilities, providing businesses with more opportunity to optimize customer interactions.
EdgeTier's user interface is intuitively designed for seamless navigation, allowing users to easily access insights and analytics. Features like real-time alerts and dynamic dashboards enhance the user experience, ensuring that agents and managers can efficiently monitor customer interactions and minimize response times for improved service.
How EdgeTier works
Users interact with EdgeTier by first onboarding their customer support team, integrating the platform seamlessly with existing systems. Once set up, the AI analyzes all customer interactions in real time, delivering invaluable insights and alerts through intuitive dashboards. This process enables users to focus on resolving issues quickly and optimizing customer service.
Key Features for EdgeTier
Real-time Anomaly Detection
Real-time anomaly detection is a key feature of EdgeTier, monitoring customer messages and identifying unusual patterns. This allows support teams to quickly address potential issues, enhancing customer service efficiency and preventing escalations. Users benefit from immediate alerts, empowering them to act proactively.
Automated Tagging and Analysis
EdgeTier’s automated tagging and analysis feature provides immediate insights from customer interactions. Users experience reduced manual workload, allowing support teams to focus on enhancing customer satisfaction through actionable data, making the platform an essential tool for efficient customer service.
Performance Monitoring and Feedback
EdgeTier’s performance monitoring and feedback feature enables businesses to evaluate agent performance comprehensively. Users benefit from targeted coaching insights that highlight areas for improvement, ultimately leading to higher customer satisfaction rates and more efficient service delivery, making it an indispensable resource for support teams.
