ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform designed specifically for Managed Service Providers (MSPs) and internal IT teams. It provides real-time visibility and control over how employees use AI tools, preventing sensitive data from leaving the endpoint before any breach occurs. Unlike traditional managed-device controls that miss critical blind spots, ShadowLock covers the full spectrum of AI usage: browser extensions, desktop AI applications, local large language models like Ollama and LM Studio, and personal accounts on public AI platforms. The platform operates through three integrated layers: a lightweight Windows agent that deploys silently via your existing RMM, a browser extension that intercepts and classifies risky pastes to AI sites, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. Built for MSPs to govern AI across every client from a single pane of glass, ShadowLock is private by design with no keystroke logging and zero content transmission to external servers. It addresses the growing risk where employees submit customer records, credentials, and confidential documents into unapproved AI tools, leaving organizations legally and compliance exposed.

Endpoint Agent

The Windows endpoint agent deploys silently via your existing RMM tools, requiring zero user interaction. Once installed, it continuously monitors AI activity on the endpoint, scans for unauthorized browser extensions, detects locally running AI applications like Ollama and LM Studio, and locks down AI features built directly into Chrome, Edge, Brave, and Firefox. This agent provides the foundational visibility layer that makes all other controls possible.

Browser Enforcement Layer

Once the agent is installed, the browser extension self-configures automatically. It intercepts pastes, file uploads, and sensitive data typed directly into AI prompts in real time. The extension enforces data-sharing opt-out settings on each AI tool automatically and applies your organization's policies with clear, user-facing messages that explain why an action was blocked or flagged. This prevents data exfiltration at the point of use.

Multi-Tenant Dashboard

The central dashboard gives MSPs and IT teams a unified view across all managed clients. You can audit or block each control individually, see which AI tools are in active use across the organization, and generate audit-ready compliance reports on demand. The dashboard is designed for quick triage and policy management, making it easy to enforce consistent governance across diverse client environments.

Microsoft 365 AI App Detection

ShadowLock connects directly to each client's Microsoft 365 tenant to detect AI application usage embedded within the SaaS ecosystem. This covers Copilot and AI writing features inside approved SaaS apps that may have been activated without any security review. It provides visibility into AI tools that operate entirely within the cloud, closing another critical blind spot in your governance strategy.

Preventing HIPAA and ePHI Exposure

Healthcare organizations face severe penalties when patient data is pasted into public AI tools like ChatGPT or Claude without a Business Associate Agreement in place. ShadowLock detects and blocks these actions in real time, preventing HIPAA violations before they occur. The platform provides audit trails that demonstrate compliance efforts, which is critical for regulatory investigations and breach notifications.

Governing AI Use Across Multiple Client Environments

MSPs managing dozens or hundreds of clients need a unified approach to AI governance. ShadowLock's multi-tenant dashboard allows you to deploy policies consistently across all clients, monitor AI usage patterns, and generate per-client compliance reports. This reduces the liability gap where a client's AI incident could expose the MSP to claims of negligence or insufficient oversight.

Protecting Trade Secrets and Intellectual Property

When employees submit source code, product plans, or confidential contracts to public AI tools, they risk weakening trade secret protections and exposing intellectual property. ShadowLock intercepts these submissions at the browser and desktop level, blocking sensitive data from leaving the endpoint. The platform also detects AI coding assistants like GitHub Copilot and Cursor that may have broad file access, preventing proprietary code from being processed through unapproved channels.

Incident Response and Forensic Investigation

When an AI-related incident occurs, organizations need to quickly determine which tool was used, which account was involved, and what data was exposed. ShadowLock provides the historical visibility and audit logs necessary for effective incident response. Without this prior visibility, organizations cannot answer these critical questions, breaking triage workflows, notification requirements, and legal defensibility during investigations.

How does ShadowLock deploy across my client environments?

ShadowLock deploys silently via your existing RMM tools. The Windows agent installs with zero user interaction and automatically configures the browser enforcement layer. This means you can roll out coverage to hundreds or thousands of endpoints without dedicated security engineering or disrupting end-user workflows. The agent handles all configuration and updates automatically.

Does ShadowLock capture keystrokes or transmit my data externally?

No. ShadowLock is private by design. It performs no keystroke logging whatsoever and does not transmit any content from user interactions to external servers. All classification and policy enforcement happens locally on the endpoint. The platform only sends metadata about which AI tools are being used and which policies were triggered, preserving user privacy while providing the visibility you need.

What AI tools and applications does ShadowLock detect and govern?

ShadowLock detects and governs over 100 AI tools, services, and desktop applications, and this list is continuously growing. This includes public AI chatbots like ChatGPT, Claude, and Gemini accessed via personal accounts, AI browser extensions like sidebar assistants and email rewriters, desktop AI apps like Claude Desktop and Ollama, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription AI like Otter.ai and Fireflies. It also covers embedded AI features in SaaS applications.

Can ShadowLock block AI use entirely, or only monitor it?

ShadowLock gives you full flexibility to choose between monitoring and blocking. You can configure policies that simply flag and report risky AI usage for auditing purposes, or you can enforce active blocks that prevent sensitive data from being pasted, uploaded, or typed into AI tools. The browser extension provides clear user-facing messages explaining why an action was blocked, helping educate employees about acceptable AI use.