AskLettie vs OurSharedPlace

24/7 AI Triage via WhatsApp

AskLettie operates entirely on WhatsApp, providing instant, 24/7 support to tenants without requiring them to download a new app. The AI assistant acts as your first point of contact, intelligently triaging maintenance requests by assessing urgency, asking clarifying questions, and categorizing the issue. This happens in the background, giving you a prioritized, calm view of what needs attention while offering tenants immediate acknowledgment.

Automatic Compliance Audit Trail

Every single interaction between a tenant and AskLettie is automatically logged into a time-stamped, un-editable record. This creates a perfect, automatic audit trail for each property and task. The system is designed to collect the necessary data to prove swift action for regulations like Awaab’s Law, turning a manual, error-prone process into a seamless, audit-proof workflow that protects your business.

Visual AI Analysis for Faults

Tenants can send photos of issues directly through WhatsApp. AskLettie’s AI analyzes these images to instantly identify faults and assess their severity. This visual intelligence cuts out endless back-and-forth messages for clarification, speeds up diagnosis, and helps in routing the issue correctly, whether it’s a simple fix or requires a professional contractor.

Centralised Compliance Hub & Reporting

The web dashboard provides a single hub to track all property compliance documents, with automatic reminders for expiring certificates. More importantly, it allows for 1-click export of clean, professional maintenance reports for any tenant or property. Your compliance-ready data is always organized and just one click away from being submitted for an audit or legal review.

Intelligent Booking Calendar

Coordinate property usage effortlessly with a powerful, shared calendar designed for fairness and clarity. Set custom approval rules and usage quotas to ensure equitable access for all members. The calendar's true power lies in its ability to sync externally: export it via iCal to Airbnb, VRBO, Google Calendar, and Apple Calendar. This automatic two-way sync blocks dates across all platforms in near real-time, definitively preventing double-bookings and giving everyone a single source of truth for availability.

Centralized Financial Tracking

Put an end to expense confusion and awkward "who-owes-what" conversations. This feature provides a clear, shared ledger for tracking all property-related income and expenses. Co-owners can log costs, and the system automatically calculates balances and suggests optimal settlement transactions to minimize back-and-forth payments. An annual one-click reset function makes year-end accounting clean and simple, keeping financial management transparent and stress-free for the entire group.

Unified Communication Hub

Replace chaotic group texts and lost email threads with structured, organized conversations. The platform combines a private discussion board for threaded conversations with a property blog for official updates and maintenance notes. Members can react with emojis, receive email notifications for new threads, and access a permanent, searchable record of all decisions and how-to guides, ensuring nothing gets lost or forgotten.

Secure Document & Contact Vault

Keep all your vital information in one secure, always-accessible location. Upload and categorize important documents like contracts, appliance manuals, warranties, and receipts. Simultaneously, maintain a shared directory of trusted local contacts—from plumbers to property managers. With role-based permissions, you control who can view or edit, ensuring sensitive information is protected while remaining instantly available to those who need it.

For Self-Managing Landlords

Individual landlords managing their own portfolios can use AskLettie to reclaim their time and sleep. Instead of being on call 24/7 for tenant calls about a dripping tap or a faulty boiler, Lettie handles the initial conversation, triages the problem, and logs it. The landlord gets a clear, prioritized list of actual issues to action, with a full compliance record automatically built.

For Letting & Property Agencies

Agencies managing multiple properties for different landlords can scale their operations efficiently. AskLettie provides a consistent, professional first point of contact for all tenants, ensuring no request is missed. The automatic audit trails and 1-click reports simplify communication with landlords, proving due diligence and providing transparent records for every managed property.

Ensuring Awaab’s Law Compliance

With Awaab’s Law requiring landlords to act swiftly on damp and mould issues, AskLettie is a critical tool. It automatically collects and timestamps the initial report from the tenant, the AI’s assessment, and the action taken. This creates an indisputable record that proves the landlord was notified and responded promptly, which is essential for legal defense.

Improving Tenant Retention & Satisfaction

By providing instant, 24/7 acknowledgment of issues via a platform tenants already love (WhatsApp), AskLettie dramatically improves the tenant experience. It solves the #1 frustration of slow response times. Happy tenants who feel heard are more likely to stay longer, report issues properly, and leave positive reviews, reducing vacancy periods.

Managing a Multi-Family Lake House

A cabin owned by three sibling families uses OurSharedPlace to fairly allocate prime summer weeks and holiday periods using the calendar's quota system. They track shared costs for dock maintenance and landscaping in the financial ledger, and use the document vault to store the septic system map and boat rental agreement. The discussion board is their go-to for planning the annual family reunion without clogging everyone's personal text messages.

Coordinating a Ski Condo Rental Business

Co-owners who rent out their mountain condo use the platform's optional iCal sync to connect their booking calendar directly to Airbnb and VRBO, automatically blocking off dates when either they book a personal stay or a guest books through a platform. They use the financial tracker to distribute rental income and track shared expenses for snow removal and hot tub servicing, making profit-sharing clear and automated.

Onboarding New Co-Owners or Guests

When a new partner buys into the property or a friend is invited to use the guest house, admins can easily invite them with appropriate permissions. The new member gets immediate access to the photo gallery for a tour, the blog for house rules and WiFi details, and the contact directory for emergency numbers. This seamless onboarding replaces a massive, overwhelming email packet.

Organizing Annual Maintenance & Upgrades

The group uses the property blog to post detailed notes from the annual HVAC inspection and the discussion board to vote on proposed kitchen renovation ideas. Recurring tasks for gutter cleaning or filter changes are set in the to-do list, and all receipts for completed work are uploaded to the document vault, creating a perfect maintenance history for future reference or resale.

AskLettie is your AI-powered property management assistant, designed to automate the entire tenant maintenance request process 24/7 through WhatsApp. It acts as the first point of contact for tenants, meeting them on the messaging app they already use daily, eliminating disruptive phone calls and the need for complicated new apps. Built specifically for the UK property market, it saves landlords and letting agents countless hours by handling the triage process from start to finish. The platform provides calm control by automatically logging every interaction, assessing issue urgency with expert-grade AI, and generating clear, compliance-ready reports for every task. Its core mission is to transform a traditionally chaotic, time-consuming, and compliance-heavy aspect of property management into a seamless, automated, and fully documented workflow. AskLettie is engineered for UK landlords and agencies who need to save time, improve tenant satisfaction, and build a robust, audit-proof record to meet stringent regulations like the upcoming Renters' Right Act and Awaab's Law, all from a mobile-first dashboard.

OurSharedPlace is the essential mobile-first platform designed to eliminate the chaos of co-owning a vacation home. It transforms the frustrating experience of managing a shared property—often bogged down by booking conflicts, scattered emails, and financial confusion—into a seamless, organized, and enjoyable process. Built specifically for families and friends who own property together, it consolidates every critical tool into one intuitive, app-centric interface. The core value proposition is simple: maximize your time enjoying the property while minimizing administrative headaches. From a synchronized booking calendar that prevents double-booking to centralized hubs for documents, discussions, and finances, OurSharedPlace ensures all co-owners are perfectly aligned. It's more than just a tool; it's a dedicated digital home for your shared investment, fostering clear communication and fair management so you can focus on making memories.

How does AskLettie work with WhatsApp?

AskLettie operates as a dedicated business number on WhatsApp. After signing up and adding your properties, you invite your tenants to message this number. From that moment, Lettie’s AI manages the conversation, triaging their requests. There is no app for tenants to download; they simply chat as they normally would, providing a seamless, frictionless experience.

Is the AI trained for UK property issues?

Yes, absolutely. Unlike generic chatbots, AskLettie’s AI is specifically trained on thousands of real UK maintenance cases, appliance manuals, and boiler guides. This expert-grade training allows it to understand common UK property issues, ask the right diagnostic questions, and triage problems with a high degree of accuracy relevant to the local market.

How does AskLettie help with legal compliance?

AskLettie automates the evidence-gathering process. It creates an un-editable, time-stamped log of every message, AI reply, and action taken for each issue. This serves as a perfect audit trail. For new laws like the Renters' Right Act and Awaab’s Law, this automatic documentation is crucial to prove you were notified and acted in a timely, professional manner.

Can tenants still reach me directly in an emergency?

Yes. While AskLettie handles the vast majority of queries, its AI is trained to recognize emergency situations (like gas leaks or major leaks). In such cases, it will immediately escalate the issue and instruct the tenant to contact you or the relevant emergency services directly, while also alerting you through the dashboard. You remain in ultimate control.

How does the calendar sync prevent double-bookings?

OurSharedPlace generates a unique, secure iCal feed for your property's calendar. You paste this link into the calendar sync settings of platforms like Airbnb, VRBO, or your personal Google Calendar. These platforms then periodically check our feed. When a booking is made in OurSharedPlace (like a co-owner reserving a week), our feed updates, and the connected platforms import that booking, blocking those dates on their end. This works in reverse for bookings made on external platforms, creating a reliable, automated two-way sync.

Is my property's information secure and private?

Absolutely. Security and privacy are foundational. Your OurSharedPlace site is private by default, accessible only to members you explicitly invite. We employ role-based permissions, allowing you to control exactly what each member (Admin, Member, Guest) can see and do. Your data is encrypted and stored securely. We do not sell or share your property data with any third parties.

What if we also rent our property to the public?

OurSharedPlace is perfectly designed for this hybrid use. You can enable optional features like advanced calendar syncing with major rental platforms (Airbnb, VRBO, etc.) and even create a public-facing booking page for your property. These features are disabled by default, giving you full control to activate them only if you need them, while keeping all member coordination tools fully functional.

Can we try it before committing to a paid plan?

Yes. We offer a full-featured 14-day free trial with no credit card required. You can invite your co-owners, set up your calendar, upload documents, and test all the core features during this period. This allows your entire group to experience how the platform simplifies management before any financial commitment. After the trial, the cost is a simple, flat rate of $79 per year, per property.

AskLettie is an AI property assistant that automates tenant maintenance requests 24/7 through WhatsApp. It belongs to the property management software category, specifically focusing on tenant communication and maintenance triage. Users often explore alternatives for various reasons. Some may have specific budget constraints or need features tailored to larger portfolios. Others might require integration with existing property management systems or prefer a platform not centred on WhatsApp. When evaluating other options, key considerations include the core communication channel, the level of automation for request triage, and compliance features. A mobile-first experience that saves time for managers while providing instant support for tenants is crucial for modern property management.

OurSharedPlace is a specialized digital platform in the real estate category, designed to simplify the co-ownership of vacation homes. It centralizes bookings, documents, and financial coordination to replace chaotic group chats and scattered spreadsheets. Users often explore alternatives for various reasons. They might be seeking different pricing models, specific integrations with other property management tools, or a platform that better matches their group's size and technical comfort level. The needs of a small family cabin group differ from those of a large investment partnership. When evaluating other options, consider core functionalities like a shared booking calendar with conflict prevention, secure document storage, and transparent financial tracking. The ideal solution should reduce administrative friction, not create it, letting you focus on enjoying your shared property.