Cosy

About Cosy

Cosy is a powerful, Slack-native application designed to transform your workspace into a vibrant, self-sustaining community. It automates the manual, time-consuming tasks that community managers face daily, freeing up hours every week while significantly boosting member engagement and connection. Built specifically for Slack, Cosy operates seamlessly within the platform your community already uses, eliminating the need for external tools or complicated workflows. It's the perfect solution for community leaders, founders, and managers of professional networks, alumni groups, customer communities, or any Slack workspace focused on fostering meaningful interactions. The core value proposition is simple: automate onboarding, facilitate connections, surface valuable content, and maintain a safe environment—all from within Slack. With a generous free tier for up to 250 members and an intuitive setup, Cosy makes advanced community management accessible and efficient, helping you cultivate a cosy, engaged, and thriving digital space.

Features of Cosy

Automated Onboarding Sequences

Create and automate up to 10 distinct welcome DM sequences to greet new members the moment they join. You can choose to send messages from yourself, a team member, or the Cosy bot, with fully customizable content, emojis, links, and personalized name tags. Configure precise time delays—from immediately to months in the future—to space out your follow-ups perfectly. This ensures every member feels welcomed personally, even if they join in the middle of the night, saving you hours of manual outreach and ensuring no one slips through the cracks.

Smart Member Introductions

Foster deeper connections by automatically introducing opted-in community members to each other via direct messages. You set the cadence—every 1, 2, 3, or 4 weeks—and choose the weekday and time for introductions to go out. Each match creates a 3-person DM including both members and the Cosy bot, with a customizable intro message to kickstart the conversation. The system intelligently pairs members randomly to enhance serendipity while avoiding recent matches, mimicking popular tools like Donut but fully integrated within your Slack environment.

Slack-Native Member Directory

Build a searchable directory of your community members without ever leaving Slack. Customize up to 10 profile fields with text, single-select, or multi-choice options. Prompt all members to fill out their profiles with one-click notifications or leverage automated DMs sent 24 hours after joining. Members can then use the /member-directory slash command or access the Cosy app to search for keywords and filter for completed profiles, making it easy to find the right people and expertise directly within the platform they use daily.

Content Highlights & Moderation Tools

Instantly surface the best and most needy content in your community with simple slash commands. Use /most-engaged-messages to find top posts in a channel, or /most-engaged-messages-all for insights across all public channels. The /unreplied-messages command helps you find posts that need attention. Additionally, Cosy provides automatic moderation by instantly detecting duplicate posts (a common spamming technique) and flagging abusive language, helping you maintain a safe and valuable community environment with minimal manual effort.

Use Cases of Cosy

Scaling Customer Success & Support Communities

For SaaS companies with customer Slack communities, Cosy automates the initial welcome and resource sharing, ensuring customers feel supported from day one. The member directory helps users find peers with similar use cases or challenges, while smart introductions foster peer-to-peer support, reducing the load on your team. Surfacing unanswered questions with the unreplied-messages command ensures no customer query goes unnoticed.

Managing Professional Networks & Alumni Groups

Keep large professional networks engaged without constant manual intervention. Automate onboarding for new members with tailored sequences about events and resources. Use the member introductions feature to encourage networking and mentorship connections within the group. The searchable member directory becomes an invaluable resource for members looking to connect based on industry, skills, or location, all within the familiar Slack interface.

Running Engaged Course or Cohort-Based Communities

For educators and course creators, Cosy ensures every student in your cohort Slack feels personally welcomed and guided. Onboarding sequences can deliver crucial course materials and set expectations. Introductions help break the ice and build cohort camaraderie quickly. The content highlights feature allows facilitators to easily identify the most discussed topics or questions that need addressing, enhancing the learning experience for everyone.

Moderating Large Public Slack Workspaces

For communities open to the public or with thousands of members, Cosy's automated moderation tools are essential. The system proactively detects spammy duplicate posts and abusive language, flagging them for review to maintain a safe and respectful environment. This allows community managers to focus on engagement and growth instead of constantly policing conversations, creating a more positive space for all members.

Frequently Asked Questions

How does the onboarding automation work?

When a new member joins your Slack workspace, Cosy triggers your pre-configured welcome DM sequence. You can create up to 10 unique messages that can be sent from you, a teammate, or the Cosy bot. Each message can be customized with the member's name, links, and emojis, and scheduled to send immediately or on a delay (minutes, hours, or even months later). This happens automatically, ensuring consistent, timely welcomes without any manual effort from your team.

Are member introductions opt-in?

Yes, member introductions are completely opt-in. Community members must choose to participate in the matching program. For those who opt in, Cosy will randomly pair them with another member on the cadence you set (e.g., every week). The system is designed to avoid matching the same people repeatedly, and the introduction takes place in a 3-person DM that includes the Cosy bot and your customizable introductory message to start the conversation.

How do members access and use the Member Directory?

Members can access the directory in two ways: by opening the Cosy app from their Slack sidebar or by using the /member-directory slash command in any public channel, which provides a quick link. Inside the directory, they can search for specific keywords (like "marketing" or "Python") and filter the view to show only members who have filled out their profiles, making it easy to find relevant connections.

What does Cosy's moderation feature detect?

Cosy's moderation tools automatically scan public channels for two key issues: duplicate messages and abusive language. Duplicate posts are a common spamming technique, and Cosy flags these for your review. The abusive language detection helps identify potentially harmful messages based on a defined set of criteria. These alerts allow community managers to take swift action to keep the community environment safe and valuable for all members.

Pricing of Cosy

Cosy offers a free plan that supports communities with up to 250 members. For larger communities or access to all features with unlimited members, Cosy provides a paid plan. You can start with a full-featured 30-day free trial for the unlimited plan to test everything Cosy has to offer with your entire community before making a commitment. Specific pricing details for the paid tier are available on the Cosy website.