Postal

About Postal

Postal is a modern, AI-native virtual mailbox and business address service designed for the mobile-first professional. It transforms traditional business mail into a secure, intelligent, and fully digital workflow. At its core, Postal provides companies with a legitimate, professional street address for all official communications from government agencies like the IRS, state entities, vendors, and banks. This eliminates the need to use a personal home address or an unreliable shared office space. The platform goes far beyond simple mail scanning. Its powerful AI acts as your personal mailroom assistant, instantly summarizing content, flagging urgent items, extracting deadlines, and recommending actions. Built with a user experience focus, Postal allows you to manage your postal mail with the same ease as email, from any device, anywhere in the world. It's built for security, adhering to SOC 2 and HIPAA standards, and offers optional expert compliance services to handle filings and regulatory tasks. Postal is ideal for startups, remote teams, international businesses, and any company looking to secure its operations, save time, and never miss a critical piece of mail again.

Features of Postal

AI-Powered Mailroom

This is the core intelligence of Postal. The AI doesn't just scan your mail; it reads and understands it. As soon as mail is received, the AI generates instant, concise summaries, highlights which items are urgent (like tax notices or legal documents), and automatically extracts key details such as due dates and amounts due. You can even chat with your mail to ask questions and get specific information with citations, turning static documents into interactive data.

Virtual Mailbox & Address

Postal provides a permanent, real street address for your business. All mail and packages from major carriers are received at secure, on-site facilities. Your mail is then digitized and uploaded to your private online dashboard. From the app, you can view high-resolution scans, download PDFs, forward physical items, or securely shred anything you don't need. You can search, filter, and organize your postal mail just like your email inbox.

Security & Compliance Framework

Security is foundational. Postal's service is built to meet rigorous SOC 2 and HIPAA compliance standards, ensuring sensitive personal (PII) and health (PHI) information is protected throughout the entire process. This secure handling helps your business stay compliant with evolving privacy laws. The physical facilities where mail is processed are secure, providing an audit trail and peace of mind for handling sensitive business and client communications.

Expert Compliance Services

Beyond the software, Postal offers a human layer for complex tasks. You can instantly tag the in-house compliance team on any piece of mail that requires action, such as state filings, licensing renewals, or insurance compliance tasks. They will handle the entire process for you, saving you hours of research and administrative work. This turns your virtual mailbox into a proactive compliance partner.

Use Cases of Postal

Startups & Remote Companies

Startups and fully remote teams can establish a professional presence without a physical office. Postal provides a credible address for incorporation, banking, and investor communications. Team members across the globe can access and collaborate on mail in real-time through the app, ensuring seamless operations and never missing a deadline because a letter sat in an empty office.

International Businesses Expanding to the U.S.

Companies based outside the United States can quickly and securely establish a U.S. business address. This is essential for market entry, fulfilling "place of business" requirements, receiving payments by check, and managing communications with U.S. government agencies like the IRS. Postal simplifies the complexity of international mail and compliance.

Accounting & Law Firms

Professional service firms handle highly sensitive client documents daily. Postal's HIPAA/SOC 2-compliant platform ensures secure receipt and digitization of tax documents, legal notices, and court correspondence. The AI summarization helps prioritize client matters, and the ability to securely share relevant mail scans with clients enhances transparency and service.

Property Management & Multi-LLC Operations

Property managers and entrepreneurs managing multiple LLCs can consolidate all business mail to one secure Postal address. This eliminates the clutter and security risk of using a personal address. The electronic check deposit feature allows for rapid processing of rental or vendor payments, and separate virtual mailboxes can keep each entity's correspondence organized.

Frequently Asked Questions

What is a virtual mailbox?

A virtual mailbox is a service that provides you with a real physical street address. When mail is sent there, the service receives it, securely scans the exterior and contents, and uploads digital copies to your private online account. You then get notifications and can manage your mail entirely online—reading, downloading, forwarding, or shredding documents. Postal enhances this with AI summarization and compliance support.

How does Postal handle check deposits?

When a paper check arrives at your Postal address, the team scans it and notifies you via your dashboard. You can then log in and request an electronic deposit. Postal works directly with your bank to process the deposit electronically using lockbox or remote deposit capture (RDC) technology, turning physical checks into fast, secure digital transactions.

What does Postal’s AI actually do?

Postal's AI automates and enhances mail processing. It reads the contents of your scanned mail to generate instant summaries, so you don't have to open every PDF. It intelligently flags urgent or important items (like government notices), automatically extracts key data points such as due dates and invoice amounts, and categorizes your mail. You can also ask it questions about your mail for quick information retrieval.

Is Postal secure and compliant?

Yes. Postal is built with a security-first approach. The service is designed to meet SOC 2 Type II and HIPAA compliance standards, which govern data security and the handling of protected health information. Mail is processed in secure, access-controlled facilities, and the digital platform employs enterprise-grade encryption to protect your data and your clients' sensitive information.