Rallied AI

Rallied AI is a revolutionary AI technician designed specifically for Managed Service Providers (MSPs) to automate and resolve routine IT support tickets. It functions as an autonomous team member that connects directly to your entire technology stack, including your PSA, RMM, identity management, and documentation platforms. Rallied AI is built for MSP owners, service managers, and growing teams who are burdened by high volumes of Level 1 and Level 2 tickets, such as password resets, account unlocks, and onboarding tasks. Its core value proposition is executing the actual fix, not just suggesting next steps. You can interact with Rallied AI like a real coworker via Slack or Microsoft Teams, or let it work tickets directly in your PSA like ConnectWise or HaloPSA. It eliminates the need for your senior engineers to perform repetitive tasks, reclaiming 50-100 hours of labor per month, improving margins, and allowing your best people to focus on project work that grows the business. Unlike other AI tools that require a full-time administrator and months of setup, Rallied AI deploys in the same week and starts working autonomously after a 30-day free trial with expert tuning.

Autonomous Ticket Resolution

Rallied AI doesn't just triage or suggest solutions; it executes the fix autonomously. For tickets like password resets, account unlocks, and mailbox permission changes, it connects to your systems (like Entra ID or M365), performs the corrective action, notifies the end-user directly, and updates the ticket in your PSA with a full resolution note. This hands-off approach completely closes the loop without human intervention.

Natural Language Chat Interface

Interact with Rallied AI as if it were a real technician on your team. Through integrated Slack or Microsoft Teams channels, you or your end-users can simply chat with it to report issues or request services. It asks clarifying questions, understands context, and initiates workflows directly from the conversation, making support feel instant and intuitive from the user's perspective.

Intelligent Triage and Dispatch

Before a human tech ever sees a ticket, Rallied AI can handle the initial triage. It asks the end-user the right diagnostic questions, accurately categorizes and prioritizes the ticket, fills in all necessary triage fields in your PSA, pulls relevant documentation from IT Glue or Hudu, and routes it to the correct queue or engineer, dramatically speeding up the support process.

Automated Onboarding and Offboarding

Rallied AI streamlines complex, multi-step processes. For a new hire, a single message can trigger it to provision an M365 license, create an AD account, add the user to security groups, deploy the RMM agent, and update the PSA. For offboarding, you can schedule the process to automatically revoke access and reclaim licenses, ensuring consistency and saving countless manual hours.

Freeing Up Senior Engineer Time

MSPs often have their expensive Level 2 and Level 3 engineers stuck resetting passwords and unlocking accounts. Rallied AI takes over these repetitive L1/L2 tasks completely, allowing your senior staff to dedicate their time to complex project work, security initiatives, and other high-value activities that directly contribute to business growth and client satisfaction.

Scaling Support Without Hiring

For growing MSPs facing increasing ticket volume but constrained by headcount, hiring and training a new L1 technician is costly and slow. Rallied AI acts as an instantly scalable team member, handling hundreds of tickets per month from day one. This provides the necessary support bandwidth without the $50k+ salary and lengthy ramp-up time associated with a new hire.

Replacing Failed AI Automation Attempts

Many MSPs have tried other AI or automation platforms that required a full-time admin, months of setup, and still only offered suggestions instead of actions. Rallied AI is built for this frustration. It connects quickly, works autonomously from the start, and executes tasks end-to-end, delivering on the promised automation without becoming a management burden.

Ensuring Consistent After-Hours Support

Rallied AI is always on. It provides immediate, automated resolution for common issues like account lockouts or VPN access problems outside of business hours. This improves client satisfaction with faster resolution times and reduces on-call fatigue for your human technicians, as they are only alerted for truly complex issues.

What if it breaks something?

You maintain full control over Rallied AI's permissions. During setup, you define exactly what it can do autonomously and where it must ask a human for approval first. As your confidence in its performance grows, you can gradually expand its autonomous scope, ensuring a safe and controlled rollout.

We've tried AI tools before. How is this different?

Rallied AI is built specifically for the MSP workflow with a focus on execution, not suggestion. Unlike tools that require a dedicated full-time administrator and months of complex training, Rallied connects to your stack and is tuned to work in days. It performs the actual fix in your systems and updates the ticket, delivering tangible labor savings from week one.

How long does implementation take?

Implementation is designed to be swift. After a kickoff call to map your stack, Rallied AI connects to your tools and can go live the same week. This is followed by a 30-day free trial where a forward-deployed engineer customizes workflows and handles edge cases, ensuring it runs smoothly and independently thereafter.

What kind of tickets can it handle?

Rallied AI autonomously resolves a wide range of common Level 1 and Level 2 tickets. This includes password resets, multi-factor authentication (MFA) unlocks, Microsoft 365 license management, Active Directory/Entra ID group membership changes, basic onboarding/offboarding tasks, and VPN access issues. It also expertly triages and dispatches more complex tickets.